PRIVACY POLICY – Sugam Media

1. Introduction
   At Sugam Media, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect information in connection with our advertising, WhatsApp Business API, and RCS messaging services.
   By using our Services, you consent to the practices described in this Policy.
2. Information We Collect
   We collect the following categories of data:
   User Information: Name, business name, contact number, email address, and business registration details.
   Device Information: IP address, browser type, device identifiers, and access logs.
   Cookies: Usage data to enhance website performance and personalize experiences.
   Message Data: Metadata, message templates, and communication logs required for WhatsApp and RCS operations (we do not access message content unless authorized).
3. Purpose of Data Collection
   We collect and process your data to:
   Provide and manage marketing and communication services.
   Facilitate WhatsApp API and RCS integration.
   Verify business accounts for Meta and telecom operators.
   Improve platform performance and customer experience.
   Comply with legal and regulatory requirements.
4. Consent for WhatsApp & RCS Data Processing
   By engaging with Sugam Media, you expressly consent to the collection, processing, and storage of your data required for message delivery through WhatsApp Business API and RCS Business Messaging platforms.
   You acknowledge that message data may be processed by Meta or telecom operators in accordance with their respective privacy policies.
5. Legal Basis for Processing
   Data processing is based on:
   User consent;
   Contractual necessity to provide services;
   Compliance with legal obligations; and
   Legitimate business interests (e.g., analytics, fraud prevention).
6. How We Use Collected Data
   We use collected information to:
   Manage customer accounts;
   Process billing and payments;
   Deliver automated and manual campaigns;
   Communicate updates and promotions;
   Improve product features; and
   Ensure compliance with Meta and RCS platform policies.
7. Data Retention & Deletion
   We retain data only for as long as necessary to provide our Services or as required by law.
   Upon request or account closure, your personal and communication data will be securely deleted within a reasonable time frame unless retention is mandated for legal reasons.
8. Data Sharing with Third Parties
   We may share limited data with:
   Meta Platforms, Inc. for WhatsApp Business API provisioning.
   Google and Telecom Operators for RCS messaging and delivery.
   Payment Gateways for transaction processing.
   Legal Authorities if required under Indian law.
   Sugam Media ensures that all third parties maintain appropriate data protection measures.
9. Security Measures & Encryption
   We employ strong security protocols, including SSL encryption, firewalls, and restricted access controls to protect data.
   While we take reasonable precautions, no transmission over the internet is completely secure. You agree to use our Services at your own risk.
10. Cookies & Tracking Technologies
    Our website uses cookies and tracking tools for analytics, performance improvement, and personalization.
    You can control cookie preferences through your browser settings, though some features may not function properly if cookies are disabled.
11. Data Transfer & Storage (India-based)
    All personal data collected by Sugam Media is primarily processed and stored in India.
    If data is transferred internationally for WhatsApp or RCS processing, such transfers comply with applicable Indian data protection laws.
12. User Rights
    As per Indian privacy principles, you have the right to:
    Access your personal information.
    Request correction or deletion of your data.
    Withdraw consent for data processing.
    File complaints regarding misuse of data.
    To exercise these rights, contact us at [Insert Email].
13. Policy for Children
    Sugam Media does not knowingly collect data from children under 18 years of age. If such data is discovered, it will be promptly deleted.
14. Updates to Privacy Policy
    We may update this Policy from time to time to reflect changes in our practices or regulatory updates. Updates will be published on our website, and continued use of our Services implies acceptance.
15. Governing Law (India)
    This Policy shall be governed by and construed under the laws of India. Disputes shall fall under the jurisdiction of the courts of Nashik, India].
16. Contact Information
    For any questions regarding these Terms, please contact:
    Sugam Media
    Email: contact@sugammedia.in
    Phone: 8421682906
    Address: Shop No 3, Komal Appartment, Kala Nagar Lane 3, Panchavati, Dindori Road, Mhasrul Gaon, Nashik, Maharashtra – 422203